The gap it covers
Toll authorities add and delete registration stops electronically, and the counter satisfies a stop with proof of payment from the reporting agency.[2] After a customer acts to remove a stop, FLHSMV says the system can take one to three business days to clear it.[3] A payment can also land on a different balance than the one behind the hold: THEA says a SunPass payment made after an account went to collections isn't applied to the collections amount.[4] Those are the renewals NotMyToll is built for.
How NotMyToll organizes per-hold proof
- Intake starts with what stopped the renewal: paid but still blocked, missing payment or release proof, multiple reported holds, or payment destination unclear. Disputed charges, wrong plates, contested liability and court matters get referral and status tracking only.
- Each reported hold has its own record, with where the information came from and when it was checked. One paid invoice can't close a case with several holds.
- Receipts and release documents are read field by field: issuer, account or invoice reference, payment date, amount, remaining balance and vehicle identifiers. Fields stay unconfirmed until the clerk checks them against the original.
- An office evidence checklist records what your office accepts, from whom, through which channel, and when that was last confirmed. Offices differ: Manatee County, for example, lists what a receipt must show and allows 3 business days for receipts sent online.[5]
- A cover sheet goes on top of the original official evidence. It is not a release. A hold is recorded as cleared only when the clerk verifies it, with a date and a source.
- The status board separates awaiting customer, awaiting official evidence, ready for clerk review, clerk accepted evidence and renewal completed.
How it fits alongside your counter software
Agencies already run their registration work on counter systems and have their own payment and clearance process. Keep both. NotMyToll doesn't replace them and doesn't take payments. It picks up only the cases that stay stalled after that process, and the roles stay the same:
| Who | Does what |
|---|---|
| Customer | Pays and requests account-specific documents through the reporting entity's official channels. |
| NotMyToll | Organizes the evidence, identifies missing items and tracks follow-up. |
| Agency clerk | Verifies the evidence and processes the renewal. |
What the agency report measures
Renewals completed after referral come first, then net clerk minutes saved, repeat visits and total support time.
The pilot
$100 for a 30-day limited software pilot at one location, on consecutive eligible cases. Founder assistance is time-limited and logged. It is a software pilot, not a managed service. Details are on For tag agencies.